Privacy Policy

1. Introduction

Welcome to Amzgates!

As part of our mission of helping make commerce better for everyone, Shopify Inc. and its affiliates, including Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., Shopify (USA) Inc., and Shopify International Limited (collectively, “Shopify”) collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a merchant or end user that uses Shopify’s products, applications or services (together, the “Services”), a customer that shops at a store using our technology, a participant in Shopify’s “Partners” program, or whether you’re simply visiting this website. By using any of Shopify’s Services, or by dealing with a merchant using Shopify’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Shopify Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

2. Information from merchants

Privacy matters! If you are a merchant, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by Shopify and other third parties. In addition, if you are collecting any sensitive Personal Information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive Personal Information by Shopify and other third parties. To help you get started on creating your own privacy policy, check out our policy generator.

What information do we collect from merchants and why?

  • We collect your name, company name, address, email address, phone number(s) and credit card details. We need this information to provide you with our Services; for example, to confirm your identity, contact you, and invoice you.

  • We collect data about the Shopify-hosted webpages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address. We need this information to give you access to and improve our Services.

  • Upon completing the sign-up process for the Services, and depending on your location, we may create a Shopify Payments account on your behalf. If you activate a Shopify Payments account (applicable only to Canada, US, UK, and Australia merchants), we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), bank account information and government-issued identification information, such as your Social Security Number or your Social Insurance Number or, alternatively, if you are Canadian merchant and elect not to provide your Social Insurance Number, a copy of your government-issued identification. We need this information to create a Shopify Payments account for you, to provide you with Shopify Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.

  • We collect Personal Information about your customers that you share with us or that customers provide while shopping or during checkout. We use this information to provide you with our Services and so that you can process orders and better serve your customers.

  • We will also use Personal Information in other cases where you have given us your express permission.

When do we collect this information?

  • We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

3. Information from our merchants’ customers

What information do we collect and why?

  • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address and device data. We need this information to provide merchants with our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.

When do we collect this information?

  • Information is collected when a merchant’s customer uses or accesses our Services, such as when a customer visits a merchant’s site, places an order or signs up for an account on a merchant’s site.

4. Information from Partners

Partners are individuals or businesses that have agreed to the terms of the Shopify Partner Program to work with Shopify to promote the Services by (a) referring clients to Shopify; (b) developing Shopify store themes for merchant use; or (c) developing apps using the Shopify Application Interface (API) for merchant use.

What information do we collect from Partners and why?

  • We collect your name, company name, website, twitter or other social media handles, phone number(s), address, business type, email address, PayPal Account, and GST/HST number. We use this information to work with you, confirm your identity, contact you, and pay you.

  • We collect data about the Shopify-hosted webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address. We use this information to give you access to and improve our Services.

  • We collect Personal Information about your customers that you share with us or that they provide to us directly. We use this information to work with you and to provide our Services to your customers.

  • We will also use Personal Information in other cases where you have given us express permission.

When do we collect this information?

  • We collect this information when you sign up for a Partner Account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

5. Information from Shopify website visitors and support users

What information do we collect and why?

  • From Shopify website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).

  • We may also receive Personal Information when you purchase tickets or make other requests to Shopify via any of our websites.

  • From telephone support users, we collect your phone number and call audio.

  • From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.

  • From forum users, we collect your name, email address and website URL.

We use this information to provide and enhance our Services (including servicing your account, if applicable), and answer any questions you may have. When do we collect this information?

  • From Shopify website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).